Signing in: To access your iTrustCapital account, use the official login page and enter the email address and password you registered with. Always confirm the URL in your browser reads itrustcapital.com and shows a secure HTTPS lock icon. If you use a password manager, allow it to fill the credentials to reduce keystroke errors; otherwise type carefully and avoid public Wi-Fi when entering sensitive information.
Two-Factor Authentication (2FA): Enable 2FA the moment you create or next access your account — this is one of the single most effective ways to prevent unauthorized access. iTrustCapital supports authenticator apps (TOTP) and may offer SMS as an alternative. Authenticator apps (Google Authenticator, Authy, etc.) are strongly recommended because they aren’t vulnerable to SIM-swap attacks. Store your backup/recovery codes in a secure password vault or printed copy kept somewhere safe.
Forgotten password?: Use the “Forgot Password” flow on the login page to request a reset email. If you don’t receive the email, check spam folders and any secondary email aliases. If problems persist, confirm your registered email with support — do not provide passwords or private keys to anyone claiming to be support over unsolicited messages. Reset links typically expire, so act promptly and reuse a strong, unique password after reset.
Troubleshooting common issues: Clear browser cache or try an alternative modern browser (Chrome, Edge, Firefox, Safari). Disable browser extensions that modify network requests or inject scripts. If 2FA codes aren’t working, verify your phone’s time is set to automatic (TOTP relies on accurate system time). For app-specific errors, reinstall and re-register your authenticator only after confirming account recovery codes are available.
Security best practices: Keep your operating system and browser up to date. Use a reputable hardware wallet for long-term crypto storage if you self-custody outside iTrustCapital. Use unique passwords for every financial account and consider a long passphrase. Watch for phishing: legitimate support will never ask for your password or private keys. When in doubt, navigate directly to the official site rather than clicking links in email.
Need help? If you encounter persistent login issues, contact iTrustCapital support through the official help center on their website — provide non-sensitive diagnostic details like the browser, device, and time of the attempt. Avoid sharing passwords or 2FA codes in support requests.